--- title: Pause a Stripe subscription slug: pause-a-stripe-subscription published_at: 2020-04-02 16:00:10 +0000 updated_at: 2023-01-30 22:51:17 +0000 summary: description: In this edition of Stripe Developer Office Hours, follow along as CJ Avilla walks through the new Subscription pausing feature. ## Resources Official Guide: https://stripe.com/docs/billing/subscriptions/pausing Demo Repo: https://github.com/stripe-samples/developer-office-hours/tree/master/2020-04-02-pausing-subscriptions Stripe CLI: https://github.com/stripe/stripe-cli https://www.youtube.com/watch?v=Psq5N5C-FGo&list=PLy1nL-pvL2M4N3kfPoZ0igtbMj3K3Jdr_&index=2&t=0s Sinatra Starter: https://www.youtube.com/watch?v=8aA9Enb8NVc&list=PLy1nL-pvL2M4N3kfPoZ0igtbMj3K3Jdr_&index=10&t=0s Environment Variables: https://www.youtube.com/watch?v=KRzt_vTZaLQ&list=PLy1nL-pvL2M4N3kfPoZ0igtbMj3K3Jdr_&index=5&t=0s ### Presenter CJ Avilla, Developer Advocate @ Stripe - https://twitter.com/cjav_dev ### Table of contents 00:05 Introduction 01:00 See what we'll build 02:06 Install sample boiler plate 02:47 Setup basic list of subscriptions 07:10 Setup basic detail for subscription 10:00 Add front-end to pause or reactivate 18:27 Add server logic to pause or reactivate ### Support If you have a question, please feel free to reach out to our support team at https://support.stripe.com/ or on Discord at https://stripe.com/go/developer-chat. ### Updates Sign up to stay updated with developer news: https://go.stripe.global/dev-digest ### Feedback If you have any feedback about this or other episodes, let us know: https://forms.gle/VjNqzRhotM2snYo88. #Stripe #Payments tags: [stripe, payments, pausing subscriptions, subscriptions, billing, How to pause a Stripe Subscription, Pause a Stripe Subscription, Pause a Subscription, Pausing a customer's subscription, Pausing a Stripe customer Subscription, How to pause a customers subscription with Stripe, Pausing Subscriptions with the Stripe API, Stripe Subscription pause, Pause payments, Pause payment collection, Temporarily stop collecting payments, recurring payments, Recurring payments Stripe, @cjav_dev] views: 3035 author: CJ Avilla url: https://www.cjav.dev/videos/pause-a-stripe-subscription youtube_url: https://www.youtube.com/watch?v=177SsXpvy3I youtube_id: 177SsXpvy3I embed_url: https://www.youtube.com/embed/177SsXpvy3I thumbnail_url: https://i.ytimg.com/vi/177SsXpvy3I/hqdefault.jpg type: video --- # Pause a Stripe subscription *Published: April 02, 2020* *Views: 3035* ## Watch [Watch on YouTube](https://www.youtube.com/watch?v=177SsXpvy3I) [![Pause a Stripe subscription](https://i.ytimg.com/vi/177SsXpvy3I/hqdefault.jpg)](https://www.youtube.com/watch?v=177SsXpvy3I) ## Description In this edition of Stripe Developer Office Hours, follow along as CJ Avilla walks through the new Subscription pausing feature. ## Resources Official Guide: https://stripe.com/docs/billing/subscriptions/pausing Demo Repo: https://github.com/stripe-samples/developer-office-hours/tree/master/2020-04-02-pausing-subscriptions Stripe CLI: https://github.com/stripe/stripe-cli https://www.youtube.com/watch?v=Psq5N5C-FGo&list=PLy1nL-pvL2M4N3kfPoZ0igtbMj3K3Jdr_&index=2&t=0s Sinatra Starter: https://www.youtube.com/watch?v=8aA9Enb8NVc&list=PLy1nL-pvL2M4N3kfPoZ0igtbMj3K3Jdr_&index=10&t=0s Environment Variables: https://www.youtube.com/watch?v=KRzt_vTZaLQ&list=PLy1nL-pvL2M4N3kfPoZ0igtbMj3K3Jdr_&index=5&t=0s ### Presenter CJ Avilla, Developer Advocate @ Stripe - https://twitter.com/cjav_dev ### Table of contents 00:05 Introduction 01:00 See what we'll build 02:06 Install sample boiler plate 02:47 Setup basic list of subscriptions 07:10 Setup basic detail for subscription 10:00 Add front-end to pause or reactivate 18:27 Add server logic to pause or reactivate ### Support If you have a question, please feel free to reach out to our support team at https://support.stripe.com/ or on Discord at https://stripe.com/go/developer-chat. ### Updates Sign up to stay updated with developer news: https://go.stripe.global/dev-digest ### Feedback If you have any feedback about this or other episodes, let us know: https://forms.gle/VjNqzRhotM2snYo88. #Stripe #Payments ## Transcript [Music] these are unprecedented times businesses are responding quickly to these new circumstances and at stripe our priority is to help you serve your customers and keep your payments infrastructure operating reliably and so we're working to quickly add features that will help you take action and as a subscription-based business you may want to offer services for free temporarily or offer services for free and then collect payment for those laters or delay payment or you may be just unable to provide services right now and so a common ask among our subscription-based businesses has been the ability to pause a subscription so just last week we released a new feature that allows you to pause collection for subscription without outright cancelling and so in today's episode what we're gonna do is build a simple UI to pause a subscription and reactivate it I just want to walk through the way that we do subscription collection so looking at the example here we will have sort of an index page with a list of subscriptions and we'll also show kind of if it's paused or not and then we can look at a specific subscription we'll see its status and we can use these behaviors so either marking uncollectible collecting later or voiding and then specifying a time that we want the subscription to automatically resume at and so we can add this resumes that thing and then pause the subscription and we'll see that the the behavior has been updated to marked as uncollectible with a specific date which it will resume at if we don't set a date then we can also just manually resume collection by wiping out that paused collection behavior so that's what we're gonna walk through today welcome back to stripe developer office hours I'm CJ Avila let's jump into some code so I'm gonna remove the demo code that I just showed developer office hours okay and what I'm going to use today is this stripe CLI to install the stripe sample which is the boilerplate for developer office hours and that'll be the starting place for today's episode so stripe samples create developer developer office hours now if you wanted to if you're if you're not familiar with this boilerplate we also have another episode that shows how to get started with this basic with this basic boilerplate template ok so we're gonna jump into the code here and the very first thing that I want to do is add that index page that lists our subscriptions so we're going to fetch those on the server and then create a client that will just list those in HTML so we just have the basic boilerplate for the server here I'm in fact I'm going to remove the web hook code and we're gonna just work directly from Sinatra without any web hook handling today so for the get route for for just the route instead of sending back this HTML file we are actually going to send back some BRB an ARB template so I'm going to rename index dot HTML to index that er B and I'm going to say er B index so that I'll render the index that air B template file and I want the list of subscriptions I'm going to say at subscriptions equals stripe subscription dot list and if we wanted to we could say limit maybe well let's limit this to 20 and then by default this is going to return the response object that has information about pagination and the the route that we requested and it'll also have a data attribute that has the array of individual subscription so we're gonna I'm gonna just throw on data here so that we're working with the list of subscriptions that was returned directly now in reality you might need to implement pagination and a couple other things here but for simplicity this is where we're going to start and so in here I'm gonna say subscriptions and we're gonna make a list so it's just going to be a ul where we have an li and in the Li we have an a tag and the a tag is going to point to slash subscriptions / and then the ID of the subscription and then the content of this will just be the ID of the subscription so we want to iterate over the subscriptions and for each one we're gonna print out these allies okay alright so that should just give us a list of links that have the ID of the subscription as the content and again oh that's right I wanted to show how we detect if a subscription is paused so I'm just gonna print out pause if sub pause collection is defined because the new the new API has this paused collection nested hash that we can send with a subscription so if that is set then we want to pause if it's if pause collection is not set to any nested hash then it'll be nil and then we won't print out pause so this should get us pretty close to what we want in terms of just that index page let's go restart our server okay Ruby server and then we can head back over to the browser and refresh localhost for two for two okay so we've got our list of subscriptions and when we click on one we're brought to this page that Sinatra doesn't know about yet so let's go implement the get route for the like subscription show or subscription management page so we're gonna add another template here subscription day RB and it will have just some basic HTML subscription put some CSS and a little bit of structure okay and then maybe for the the header tag we can just put in a subscription ID and then maybe we need a link that goes just back to all subscriptions and the idea here is that you would have some admin interface where you are managing subscriptions on you know on your back-end then applying these updates so pausing or canceling subscriptions on behalf of customers directly you could also use this as a you know a public facing feature for them to pause their own subscriptions if you wanted so here I'm going to have a couple of buttons so let's make this one be pause pause and then we'll make another one called reactivate okay so we'll start there just very simply and then on the server we need a route that can retrieve this page so we'll say get to maybe like slash subscriptions slash ID and this ID attribute will be available in params for Sinatra so we can say at subscription is stripe subscription retrieve params ID and then ER B is going to be that subscription template that we just created alright let's restart our server and see how that's working if we refresh this page do we get that subscription page we do so that's looking good so the next thing I want to do is add a little bit more data about the subscription let's show the status pausing subscriptions does not change the status of the subscription instead it just sets this pause collection behavior so the the status of the subscription will continue to be active or trialing or whatever and then the collection of the invoices for that subscription is the behavior that we're modifying so pausing doesn't actually like cancel or stop the subscription instead it just determines what happens when the subscription renew Zoar when the cycle when the cycle happens so let's show the status and a couple other things on that page there so we can add just like maybe a div here with the status let's see yeah so we'll say status is subscription subscription dot status and then I also wanted to show like if if the pause collection is set we want to look at the behavior and then maybe the resumes at which are the two fields in the nested hash so if the subscription has a pause collection set then we want to render a couple more things so to say pause collection behavior is subscription pause collection dot behavior and similarly we'll do the same thing for the pause collection resume that so the resumes that is optional and if you don't set the resumes at then you can you can just resume the collection whenever you want by unsetting the pause collection the pause collection value so I think that's looking pretty good let's refresh our page here and see if those were set okay great so we've got the status is active for this subscription that's expected let's look at one of these ones that is paused okay so we see this this subscription is paused and its behavior is void and we're gonna resume at this this timestamp here so if you're if you're looking at the pause subscriptions guide which will link to in the description you'll see there's three different use cases so we have the ability to offer services for free this means that we want to use the behavior mark uncollectible we have the use case temporarily offer services for free and then collect later and that's behavior keep as draft and then provide unable to provide services we're gonna use the behavior void now these are the the different behaviors that are going to be applied to the invoice when the invoice is automatically created at the natural cycle for the subscription so let's say that you know today is maybe March 30th and tomorrow on April 1st we're going to cycle a subscription and we should be renewing that and charging the customer but instead if we have paused and if we're offering services for free then we're going to mark the invoice as uncollectible if we have if we've decided that we want to temporarily offer for free but then collect payment for that later then we might say keep as draft and what that will do is keep the invoice in the draft status until a later date when we resume collection of the subscription and then we'll collect all of the invoices and then finally if we're unable to provide services then we want to just mark the invoice as void okay so these are the three different behaviors that we're going to apply and then we'll show how to set the the resumes app for each of those if you want more you know information about each of these and code samples for all the different languages we have those here so this is what we need to implement next is we want to send an update request setting the behavior and this will be our pause so we're gonna make a new server-side endpoint called pause where we're gonna pass in this pause collection to update each individual subscription for to start we're gonna pass in just the subscription ID and then they'll behave both the behavior and the resume zap from the front-end so right now we just have this big pause button let's add an input for a select box that we can pick which behavior we want to apply and then let's also add an input box to collect the date that we want to resume at and if the the input box is empty then we'll just we'll just ignore that and then we can manually reactivate by unsetting the pause collection nested hash okay so let's let's see we need a we need a field set here and in the field set we're going to add the first field which is going to be the behavior and the behavior in this case is actually going to be a select with the ID behavior and one of the options is keep as draft another option is void and finally the third option is to let's see mark uncollectible let's make sure I spell that right okay so in the case of void void and then like in parens here let's just make sure that we're saying what this is going to do and then for keep as draft we want to do this so keep as draft and then finally for marking uncollectible we want to set this as mark on electable and that means that we're gonna offer our services for free okay so now we've got collection for the behavior let's add collection for the resumes at and this is going to be a date and we'll just not have a default value okay so now we've got this form you can refresh the page and we've got some inputs here mark uncollectible and we've got this resumes at that looks a little funky I'm not sure why it's falling outside of the div let's see hmm maybe this is just too long offer free collect later see ya okay so this is just that the input is too long so it's falling outside of my box but that's CSS so we're just gonna keep driving on so we've got our resume zat here so we could pick up we could pick a specific date and we've got our three options so what we want to do now is make it so that when we click this button we make a request back to our server with these options and maybe with the ID of the subscription so that we can pass those along to update the subscription in stripe so we want to add a new click Handler and some JavaScript here at the bottom so what I'm going to do is add a new script tag and first I want to grab reference to the inputs and the pause button so we'll say behavior we want to grab reference to the the resume and resume xinput and then we want the button pause button pause and we also want probably the reactivate button reactivated so we've got reference to all of our all of our controls and then I want to add a click handler to the pause button pause BTN add event listener for click and when the pause button is clicked we want to send a post request to our server we're going to make a new route called pause and the data that we want to send to pause is the subscription subscription which is going to be the ID of the subscription we have that available in the ER be template and the next thing we want to send is the behavior which is going to be behavior dot value and then next we want to send the resume zat so this resume zat it's a date control date controls have the ability to grab reference to the value as date and then we can like work with that date as in JavaScript as a real date object but in order to get it into a timestamp format I'm going to do a little bit of like munging so I'm going to call a function called get resume zat and that will be defined as get resume it's just going to be a function that checks to make sure we have a date entered and if not it'll just return undefined so that we don't actually set the resumes at so if resume x' value so if something was entered then we want to return return resume x' dot value as date so that gives us a javascript date object that represents the date that was picked in the date picker and we can say get time that'll return the time and then in order to make it a unix timestamp we need to divide by a thousand so that'll that'll give us the the date a lot like the time stamp that we want to Pass when pausing okay let's also make our call to reactivate which is going to be very similar to pause so we're gonna say click reactive a button so when the reactivate button is called we want to make another fetch call we're gonna make a post request back to the server and say reactivate and we'll pass along again just the subscription ID here when reactivating we don't need any other information other than the subscription ID because the update call is just gonna be unsetting the pause collection nested hash subscription dot ID okay so we've written a ton of code here and we haven't really tested much I didn't want to jump between screens too much but before we go too much further we do need to implement the server-side route for pausing and the server-side route for reactivating so let's go back to the server and let's implement those so we need a post route for pause and we need a post route for reactivate and for pause and in in both cases we want to use the post data so we're gonna say data is json dot parse request body dot read and we want to symbolize those keys symbolize names true and in the pause case or actually in both cases again we're also we're also going to be making subscription update calls so if we look back at the guide you will see the the call is of this form so we say stripe subscription update we pass the ID of the subscription and the options that we want to update the subscription with in this case we're gonna pass pause collection and we can pass behavior we can also pass resume zat in this in this nested hash here so this is the call that we want to make so we'll just paste that there and we can say subscription equals this thing and rather than explicitly like hard-coding the idea of the subscription here we have that available in the data that we're posting from the client so we can say data a subscription and the pause collection behavior is also going to be passed from the client and so is the resume z' act now if on the client we didn't collect any date in the resumes at box and this is going to come in as undefined or null so we can just safely render back maybe at subscription to JSON here in fact on the client on the success of pausing or reactivating for now we're just going to simply reload the entire browser on the client so this is the call for pausing so we're passing in the behavior we're passing in we're optionally passing in the resume zat and then we're just returning the subscription so now we're at a point where we can actually test some things we'll need to come back and implement reactivate but we can restart our server and just see if things are working as expected I'm going to refresh the page and then I'm going to open the chrome developer tools by saying right-click inspect or command option I control option I on on windows I believe so here we have a subscription let's go back to all subscriptions and work with one that does not yet have a pause little pick this one ending in 70 and then go to the sources tab and I just want to kind of like walk through the JavaScript that is executing to ensure that things are working as expected so we're just going to go through the pause scenario now and see so we've got this mark uncollectible let's use that one at first and we won't really yeah let's know let's let's skip over setting or resume set for now so we're going to click pause so we are collect we're entering the click handler for the pause button that's great okay now we're gonna make a fetch request and the fetch request is going to include the idea of the subscription remember this was rendered directly in our ARB template into the JavaScript that's being rendered and then we have a behavior which is mark uncollectible so that'll be passed to our server and used on the server side and then we're gonna call this get resumes that function which for now resume that does not have a value set because we did not enter that into the date box so we're actually going to skip over this the body of this if statement and then just return undefined implicitly so that resumes that is going to be undefined when we make our network request so we can just clear those two to watch that happen so if we click play we are entering here and the value is empty string so we're just gonna skip over and okay so we did get back success we see the subscription we don't we did not see anything update in the UI that's because we're not reloading the page but if we look at the network request here we can see we made a request to pause it was a post request we got a 200 back and this is the data that we got back and if we look down we can see the pause collection nested hash here in the data that was returned to us from stripe so we have behavior mark uncollectible and no resume zat so that's that's great that's totally expected now if we wanted to this this is where we could now we have a subscription that is paused and the invoices are gonna be marked as uncollectible when they renew we did not set the resumes at so this is still null that's great that's totally expected so let's try this again but now let's set a date in the future maybe we think that services are gonna read you know start again on June 1st so we can select June 1st there and then click pause again ok again we're gonna we're gonna break in here alright so I'm most interested in seeing the return value of the get resumes that function so what I'm gonna do is copy the body that we're going to return and paste that in the the console down here hit enter and then see that it looks like a valid timestamp and one of my Alfred workflows is DF it's just like a nice handiwork floating and install and we do see that the date for this timestamp is indeed June 1st 2020 so that is all looking great let's hit play and then refresh the page and we can this is the resumes that was set so that's cool let's switch to keep his draft with no resume zat pause and then refresh we can see keep his draft is happening that's good void pause refresh keep it okay so then it's marked as void that all looks good and that's working as expected so the next step here is that we want to go in to our client and when the any of these buttons are clicked we want to reload the page so we're going to say location dot reload and then we want to also call that when we're reactivating and let's also go implement the react endpoint on the server so we have this react method or reactive hate method here and in the pause subscriptions guide if you go to the bottom we show how to reactivate and so manually unpause it's called in the guide and here the way that it works is we set pause collection to the empty string and that will allow us to unset pause collection now one thing I want to do while this example is in Ruby I want to show in Java you can set pause collection to this empty purim empty for a node you can you can still pass the empty string for go you have to use this params add add extra so you're adding an extra parameter unset and then again yeah in same thing in in dotnet the options are gonna be add extra parameter passing this empty string so that's kind of how you unset the nest and hashes in Java go and nap okay so back to Ruby we're just gonna pass this pause collection so I'm gonna copy that and use that here as our as our code so we are going to say the first argument is data subscription again and then we don't actually need to collect anything else from the client we just need to make this post request and return our and set pause collection to the empty string so subscription is this thing and we want to return at subscription to JSON okay that's for reactivating so let's go test reactivating so refresh here so we've got a void this subscription is set to paws collection and it will be void if we click reactivate let's see let's add a break in here and then refresh the page oh we actually also need to restart the server okay so refresh the page we've got our break point we are going to try to reactivate we enter our click handler for the reactivate button that is great we see that we are passing our subscription here so that's cool and then we should be reloading when we successfully return from this request great so we are going to reload the page and when we reload we notice that the status around the paused collection behavior and the pause collection resumes that is wiped out because now we don't have a pause collection set up for this subscription anymore cool so this is actually like how we implement pausing collection I want to show also how we can test this out so it it can be a little bit tricky to test when a subscription is renewing and so I wanted to show show how you might do that so one way to do that is by using the stripe CLI to create a customer so we can say stripe customers create I'm gonna pass it payment method p.m. card visa which is in ID for one of the test payment methods I'm also going to pass invoice settings default payment method is p.m. card visa ok I'm not sure if you'd see if you could see that so this is the the command that we're firing so stripe customers create passing at a payment method that'll attach a new payment method and then we're saying invoice settings default payment method is p.m. Card Visa let's also give it a name is a test pausing and okay so that'll create a new customer for us and we have the ID here so we can grab the customer ID I'm going to export that so we have reference to it and then the next thing we want to do is create a new subscription with a a billing cycle Ankur said to maybe like 60 seconds or 120 seconds from now so we can see what it would look like when the subscription renew so we'll create a new subscription with a billing cycle that's supposed to renew in a minute or two minutes from now and then we'll go modify the pause behavior for that subscription and then we can look in the stripe dashboard to see what what the invoice renewal looks like for that subscription so we're going to say stripe subscriptions create customer is going to be this customer that I just exported and then items plan is movies I have a plan called movies with the ID movies and then the next thing we want to pass is billing cycle anchor and we want to set that to basically right now plus 60 seconds so DF has another handy thing where you can grab like what the time is right now so I'm just gonna grab that and then enter and then add 60 seconds to it and then also I want to pass proration behavior none so that should create a brand new subscription that's going to renew here in just a second and let's see so the ID for this subscription is here so we'll go grab that enter that into our let's see we need to Ruby server restart our server load this page for the new subscription that we just created and then we want to let's test this one as Mark uncollectible so we'll say pause okay so it's marked as uncollectible and then we can go to the stripe dashboard to find this subscription so I'm going to find the subscription and here we have this subscription you can see in the stripe dashboard that Kyle election is paused payment collection paused indefinitely all invoices generated by subscription will be marked as uncollectible okay that's great and then in in just a few seconds this subscription should attempt to renew and we'll get to see what the what the invoice looks like okay so here we do it just it just happened we just have this renewed subscription and we see that it's scheduled and it says payment collection was paused for this subscription a draft invoice can be edited until it's automatically finalized and marked as uncollectible in one hour so the same way that we have the invoice stock created event that fires and we have an opportunity to modify the the invoice that was created same thing happens here in this case in one hour when the invoice is finalized the same way that there's a one hour window when a normal invoice is created and then finalized we have a one hour window where we can modify the invoice that said instead of collecting payment for this in one hour when the invoice is finalized instead it's going to be marked as uncollectible which is exactly the behavior that we specified okay let's do the same thing let's create another subscription for the same customer and we will do the do the same exact thing this one will we'll mark it as a quantity too so that we can kind of like distinguish between the two just based on how much money is going to be charged so we can see the difference here all right so let's kill the server we're going to make another subscription this time we want to we're going to need to update our billing cycle anchor2 60 seconds from now again and then we also want to pass items quantity to just - just for demonstration and then billing cycle anchor is equal to now plus 60 seconds so just to make it easy oops okay so that should be 60 seconds from now okay so we've created this and we have a subscription ID here we'll put this into our UI oops we need to restart the server put it into our UI here oops did we not grab the ID so much pressure 60 second timer for our test okay so this one we want to keep as draft pause this would be the scenario where you wanted to charge for the subscription like at a later date you kind of want to just give people a break right now and we're gonna pause collection here we have this this subscription that's its quantity two of the movies we're pausing collection says payment collection paused indefinitely all invoices generated by the subscription will be draft and won't advance automatically so when this renews will see a new upcoming invoice or a new invoice that is going to be saved in the draft status it'll stay as draft until we go attempt to collect later yeah so this is this is the case where you don't want to really charge right now but you you do eventually want to charge for all the services you're providing you just kind of want to like push out the date that you're eventually charging for these so we're just going to keep the invoices in the draft status until you go reactivate or re-enable and unpause collection for those subscriptions later okay still hasn't renewed yet so we're just waiting on that to time out here let's see what was the exact the billing cycle anchor so this was twenty-eight okay hmm that may have been too far out let's see okay I think I got my billing cycle Inc around there okay so I'm gonna just move this I'm going to move the server into another pane here Ruby server and then I'm going to create a third subscription with the correct billing cycle anchor and with quantity three just to see if we can get this to renew sooner so DF now DF now so okay grab the subscription ID go back to our UI enter that ID keep as draft pause and then go back to the dashboard and take a look at that subscription so this one is going to be number three quantity three collection is paused and we should be renewing this one on let's see the billing cycle anchor is this which should be okay should have gone two seconds ago so if we refresh we should see a new invoice here all right so we'll refresh the page and we see that there is an invoice here for that third for that third test the second the second test here I put the billing cycle anchor way too far out so this is not going to renew for a few minutes but for the third for the third test which we did want to keep the invoices and draft I wanted to show that the invoice here is in the draft status and it says payment collection was paused for the subscription the draft invoice is gonna stay in draft and tell collections set to resume so that is great that's as expected let's go test let's go make a third test so here we want to create another subscription with another billing cycle anchor and we'll make this one quantity for to show the okay so we're gonna paste that in and then let's make this 642 and we need the subscription ID okay we're gonna go make these ones void so we'll add the enter the subscription ID there select void and then just for demonstration let's pick a date in the future so maybe June first so we'll set it resume that for this one so we're gonna just we're unable to provide services maybe we're like you know swimming lesson school or we are some some type of business that isn't able to provide lessons because we cannot be in person until June 1st so we because we can't provide services we just want to avoid all the invoices until that future date so now we're gonna we'll pause with a resumes that on that date which we expect to be back in back in business and then we'll go back over to the dashboard refresh this customer and take a look at our new subscription so we see collection was paused until May 31st that's expected and then when the invoice was scheduled or when it when it renewed it says this payment collection for this was paused and a draft invoice can be edited until it's finalized and voided so when this is voided in one or when it's finalized in one hour the invoice is going to be voided because we can't actually provide the service okay thanks so much for joining us again our top priority is to help you serve your customers and to keep your payment infrastructure up-to-date and running smoothly we are always available most hours on IRC for engineers to chat with you about your integrations we'd be happy more than happy to chat with you I also wanted to share that we have some more resources if you head over to stripe comm slash Cova - 19 regarding responding to this this very unusual circumstance in this very unusual time so we are here for you we want to help you out we want to help you continue to serve your customers and we'd be more than more than happy to chat so if you have any questions at all please if you please feel free to reach out either in in IRC or also in our chat support so support stripe comm thanks again we'll see you next time we do plan to have a couple more episodes regarding tools that that you might use to respond to this situation you --- [Back to all videos](https://www.cjav.dev/videos) --- ## Hey Agent, thanks for visiting! 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